📅 Monthly Services

Tier 1 Cloud Services Cloud Computing, Cloud Storage (archives, backups, snapshots), High Availability DNS, VPN, Static IP’s • 100% Uptime • Canadian Data Centers 🇨🇦	Pay what you use
Tier 2 Cloud Services Cloud Computing (failover) • 99.999% Uptime • Canadian Data Centers 🇨🇦	Pay what you use
Backup License • per Workstation or Server	$19.99
Managed Server Advanced Security/Web Protection/Patch Management, Automation, & Health Monitoring • per Server	$39.99
Managed Workstation Advanced Security/Web Protection/Patch Management/Device Encryption, Automation, & Health Monitoring • per Laptop or Desktop	$24.99
Google Workspace Business Standard • per Employee	$22.99
Cloud Based 3CX Phone System • per minute • E911 fee ($2.10) • per direct phone number fee ($1.88)	$0.018

🆘 IT Support Rates

Scheduled Support Rate Support requests scheduled in advance • Billed by the minute	$167.00/hour
Unscheduled Support Rate Unscheduled support calls between 9am-4pm Mon-Fri (excluding Statutory Holidays) • Billed by the minute	$180.00/hour
Emergency Support Rate For emergency & after hours support requests • Minimum 1 hour call-out rate • Billed by the minute after first hour	$255.00/hour
On Site Rate Installations and troubleshooting • Travel rates billed separately	$215.00/hour

💵 Example of Monthly Service Costs

Tier 1 Cloud Services • 2 Servers Domain Controller, Remote Desktop Server Cloud Storage (snapshots & file level backup), Cloud to Office VPN, High Availability DNS	$678.00
Tier 2 Cloud Services • 1 Server Backup Domain Controller	$89.99
Backup License • 2 Servers File & Image	$39.98
Managed Server • 3 Servers Advanced Security/Web Protection/Patch Management, Automation, & Health Monitoring	$119.97
Managed Workstation • 20 Workstations Advanced Security/Web Protection/Patch Management, Automation, & Health Monitoring	$499.80
Google Workspace • 20 Accounts	$459.80
Total Monthly Services Cost	$1,887.54

📈 Pricing is updated as market prices change

• Additional licensing may be requested

• Most organizations we support have ~ 25 full-time staff, 8 part-time staff, and various contractors

• An organization of this size typically receives a monthly bill of $800.00 for IT Support (based on rates above)

• On average, the total service cost (Monthly Services + IT Support) is approximately $2,650.00 per month

• We are happy to discuss our approach towards IT infrastructure & support, compared to the traditional model of hiring dedicated IT Staff and the life cycle costs of on-premise servers

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