Managed Service Provider Service Level Agreement
This MSP SLA outlines our obligation, commitment, and responsibility towards our clients, customers, and friends.
Summary
Avail Technology & Networking (known as Avail Networks) will assume agreed to roles and responsibilities related to information technology and will strive to exceed industry best practices. Clients are not bound to any contracts for services provided, and can end services without penalty or hassle. All information and communication is kept secure and confidential.
Scope of Services
- Managed cloud services
- Managed endpoint security
- Managed networking
- Managed VOIP services
- Technical support and consultation
Please refer to your latest invoices to determine the services provided to your organization.
Response Time Goals
- Response times will vary depending on the medium (email, chat, text, help desk) and can be discussed with your organization to establish priority for types of communication, however, please call us if there is an emergency 📞.
Vendor specific response time goals can be referenced in the links below.
Vendor Links
As we continuously evaluate IT services and products, we will add and remove vendor links to the services offered.
Avail Networks 