Back in 2010 when Avail Networks was started, we used a software service called ControlNow to manage our clients computers. It was a great product.
Solarwinds eventually bought LogicNow (which bought ControlNow) and overnight Avail Networks was suddenly using Solarwinds software.
It was a nightmare.
Solarwinds sales tactics were outright illegal. We were billed for products we weren’t even using. Their sales team would actually yell at us (the customer) on the phone that we had to pay for the invoiced number of licenses when it was time to renew services, even though we were using half of what we originally ordered. Eventually things were sorted out, but it was not a good experience.
By 2017 we discovered a problem with Solarwinds content delivery network. After 3 months of trying to get them to acknowledge the issue (without success), we stopped using Solarwinds software for good.
What a great day it was to never have to deal with Solarwinds again.
They still send us $6000 USD invoices every once in a while, and we mark them as spam and breathe a sigh of relief we don’t do business with them.
We take our clients security very seriously.
We are always changing the software we utilize.
These types of software changes are pushed out automatically.
We do our best to make sure we don’t need to bother you and take up your time to update software on your computer, so you can focus on your job, not ours.
Read more about the Solarwinds Orion hack.
Watch CNBC story coverage on YouTube.
Thanks for reading.